Telephone customer service reps fascinate me.
Although they are conversing, these verbal soldiers march to pre-rehearsed scripts.
My phone friend today was coached to preface everything with KINDLY.
“Kindly give me a few moments.”
“If you could kindly allow me to check that…”
I unkindly imagined Jonathan Winters as Maude Frickert. That spicy old granny character would cackle, “Be quiet and like it!” I believe that was the reasoning for leaning on the K-word so much.
I have a wild idea. Once, I used a word that worked. PLEASE. Take it for a spin.