There Is No Good Card For This: What to Say and Do When Life is Scary, Awful and Unfair to People You Love
By Kelsey Crowe, Ph.D and Emily McDowell (HarperOne, $25.99)
Two empathy visionaries make this book sparkle. Dr. Kelsey Crowe founded “Help Each Other Out,” an organization famed for its “Empathy Boot Camps.” She teams with Emily McDowell, an author-artist who fought Hodgkin’s lymphoma at age 24. McDowell created “Empathy Cards,” beautiful (often funny!) greeting cards that bring support to those facing death, disease, divorce and other emotional roller-coasters.
Their book begins with one huge lesson for those afraid of doing or saying the wrong thing to someone suffering. “If you’re choosing between saying something and saying nothing, you’re almost always better off saying something.”
In other words, an ill or bereaved person may deem you more insensitive for quietly disappearing and avoiding an uncomfortable issue. Those who show up and sincerely try, are the role models the authors tout. Simply saying “I’m sorry” may work wonders, they note.
This book’s sound advice is wrapped in McDowell’s charming illustrations. Her calligraphy of empathy ideas transforms the book with the feel of a personal letter from the artist.
How about those meddling do-gooders, when their so-called caring does more harm than good? Who wants to be those guys? The authors define the two fingernails-on-chalkboard types as the “foister” or the “fretter.”
The foisters rush into a situation, slinging unrequested advice and unwanted gestures. Fretters are worriers, grabbing all attention away from the afflicted party. Why didn’t the ill person return a phone call? Are they worse? (No. they may just be busy, tired or sad, especially after all the non-stop attention.)
Crowe and McDowell crash through myths and misconceptions, such as “Three Empathy Roadblocks.” Some of us fear saying, or doing, the wrong thing at the wrong time. Others are afraid they have no time. The authors urge us to be honest and authentic with ourselves in difficult situations, instead of expecting perfection.
I’d compare these empathy advocates to Doctor Phil (if he was double-parked with the motor running.) For instance, Crowe and McDowell underscore the importance of empathic listening with the subtitle “Learning to Shut Up.” Bullseye!
Most valuable in this book are cheat-sheet actionable details. The authors created lists of “Go-To Phrases.” For potentially good or bad comments, the two categories are compared in two columns: “Instead of This” and “Try This.”
Scenario encounters allow readers to see social missteps unfold. “Seeing It In Action” provides a post-game recap of what was good (or what could have been done better).
This book is a keeper. Clergy would benefit from observing the straightforward, non-denominational kindness the authors demonstrate. In fact, There Is No Good Card For This is a book anyone can use, share and enjoy. Even in what seems like’s worst times, all of us have the power to make a difference.